Company
Support
We want you unstuck fast. Here is how to reach a person, and the quick answers to the things people ask most.
Email us
The fastest way to reach us is email. Write to support@vdesktop.com from the address on your account, and tell us the plan you are on, what you expected, and what actually happened. A real person reads every message, and we aim to reply within one business day.
Quick answers
- Can’t sign in? Use the same email you signed up or paid with. If a password reset doesn’t arrive, check spam, then email us and we’ll sort it by hand.
- Just paid and don’t see the course? Access is tied to the email Stripe collected at checkout. If that differs from your account email, tell us both and we’ll line them up.
- Billing, cancellations, refunds. Member and Lifetime come with a 14-day money-back window on a new purchase — see the Refund Policy. You can cancel a Member plan anytime from the Stripe customer portal; you keep access to the end of the period you’ve paid for.
- Do I need a paid Claude plan? For some lessons, yes. That is billed by Anthropic, not by us, and each lesson says so up front. The course teaches you to use Claude; it doesn’t include it.
- Want your data removed? See Privacy for what we hold and how to have it deleted, or just email us and ask.